Technical Support

This is a 24 hour tech support assistant to aid you in setting up your Internet programs. We encourage you to use this site as the first step in finding answers to questions you may have regarding your online access account with MyWebTimes.

Articles are available for:

Billing & Account Information

• Subscription Rates
• Billing Information
• Setting Up Your Computer to Get Online
• Frequently Asked Questions About Billing & Accounts
• Differences Between Dial Up Accounts and Mailboxes

Email

• Configuring Your Computer for E-mail
• Email Programs You Can Download
• Requesting Additional E-mail Addresses
• Setting Up E-mail for Extra Mailboxes
• Tips on How To Use E-mail
• Outlook Express 6 and Attachments
• Accessing Your E-mail While Away
• Differences Between Dial Up Accounts and Mailboxes
• Frequently Asked Questions About E-mail

Setup Instructions

• Internet Settings and Modem Access Numbers
• Request to Mail or Pick Up Software Packet
• Win 95
• Win 98/ME
• Win XP
• WinNT 3.0
• Win NT 4.0
• Win 3.1
• Macintosh 7.5
• Macintosh OS/8 and higher
• iMAC

Pop-Up Ads and Junkmail

• Download Pop-Up Stopper
• Preventing and Stopping Junkmail

Web Browsing

• Web browsers you can download
• Changing your start page
• Enabling or disabling Java in your browser
• Clearing the browser cache
• Clearing the History
• Clearing the browser's address bar
• Searching for pages by subject
• Bookmarking web pages for later
• Filtering out objectionable content

Connectivity

• Troubleshooting Connection Problems
• Modems and Lightning Strikes
• Dial Up Errors from Modemhelp.net
• Disabling Call Waiting
• Updating your Modem Drivers

News on the Web

• Local News Headlines
• Reading the Local News on the Web When You are Away
• Register for Web News if You are Not a subscriber
• Troubleshooting Problems Reading the News

Virus Information

• Update Norton Anti-Virus
• Virus Filtering for E-mail
• Important Virus Information
• About the Bad Transmision Virus
• About the Goner Virus "W32.Goner.A@mm"
• About VBS/Onthefly (aka Anna Kournikova)
• About the ILOVEYOU or LoveBug virus
• About the CIH/Chernobyl virus
• About the Happy99.exe virus
• About Hybris (aka Snow White)
• KAK Worm Virus

Miscellaneous

• Connecting to America Online through MyWebTimes
• Connecting to WebTV through MyWebTimes
• About ZIP files
• Internet Relay Chat (IRC) Help (offsite link)
• Telnet programs you can download
• Web Developers Virtual Library (offsite link)
• Helpful Hints on How to Make a Web Page (offsite link)