MyWebTimes.com support pages
Technical support article

Frequently Asked Questions
About Billing and Accounts

Q: How will I know when my payment is due?

A:You will receive an E-mail message within a few days of being due. You will also receive a statement in E-mail showing how much is due. You can also call Customer Service at 433-9700 or 673-4014. You can also E-mail support@mywebtimes.com and we will gladly supply you with the date a payment will be due on. All future payments will be due on the same date of the month that this one is due on.

Q: How do I change my E-mail address/Dial Login name?

A: To change your master E-mail address (the one that matchs your dial in name), will require you to reconfigure your machine with all new setting information for dial up and E-mail access. You will need to re-read our tech instructions and put in the new name in all mail applications as well as the dial up connection. To have this information changed contact Customer Service . As an alternative to changing your E-mail, we alo offer the ability to have extra mailboxes. View our Getting Extra Mailboxes section.

Q: How do I change my password?

A: You can phone Customer Service at (815) 433-9700 and we can change it from our end at any time provided that you supply us with the current username and password for verification. You can also change your password via E-mail by sending a message to support@mywebtimes.com while supplying both the old and new password.

Q: I have an hourly account and want to check how much time I have used this month. How do I do this?

A:To verify your online usage, you will want to call Customer Service at (815) 433-9700 or 673-4014.

Q: How do I cancel my account or put it on hold while I am out of town?

A: To cancel your account, just send an e-mail to support@mywebtimes.com or you can phone Customer Service at (815) 433-9700 or 673-4014 and we can have it taken care of for you. If you are just going out of town for a few months, we can also place your account on hold for you at no charge. For more information on both of these items, visit our Billing Section. There you will find our refund policy as well as other billing information and options.